Technical Support Services
SUNG's single-source technical support services can increase availability while simplifying the management of your multi-vendor hardware and software environment to help keep your systems operating at peak performance.
Technical Support Services
Our comprehensive portfolio of tech support, maintenance and warranty services are designed to protect your IT environment during warranty and post-warranty periods. Whether you want to upgrade your service for in-warranty machines or extend your post-warranty tech support coverage, we offer experienced technicians, an extensive parts network, and flexible service level options designed to meet your specific business needs.
The Cisco CLI Analyzer (formerly ASA CLI Analyzer) is a smart SSH client with internal TAC tools and knowledge integrated. It is designed to help troubleshoot and check the overall health of your Cisco supported software.
All CyberArk customers have access to 24/7 support in all continents for critical and serious issues. Learn more on the service level agreements and how CyberArk classifies support issues in the Support FAQ and in your maintenance and support agreement.
CyberArk Technical Support includes engineers based in 10 different countries and in all continents. CyberArk customers can get support in English, Spanish, Hebrew (during business hours) and more to come.
Start by searching our Knowledge Base, an extensive library of answers to common technical questions and problems, or choose one of the options on the page below to connect with us!
See Escalation Path Process and ContactsReport a Potential Security IssueAccount ServicesAccount ServicesFor questions about support processes, contracts or User Center and licensing, please call Account Services at +1-972-444-6600 and select option 3.
NREL's State, Local, and Tribal Technical Support Services Agreement offers data-driven, actionable energy decision support tools and expert-guided analysis to inform renewable energy, energy efficiency, and sustainable transportation projects. Users can access support through streamlined contracting terms and cost-effective pricing, as low as $2,000.
Support Options Receive one-on-one consultation with an NREL expert to ask questions about technology, policy, and regulations related to renewable energy technologies
Get analytical support to inform energy efficiency programs and policies
Receive consulting assistance on sustainable transportation topics, including transportation electrification
Understand and use available contactor tools; introductory technical support to inform analysis of policies or programs
Learn what NREL models and tools best fit your policy needs
Support Options Use tools to weigh decision support, including key inputs and outputs (Example tools: System Advisor Model, ReOpt Lite)
Get guidance on using building and transportation sector tools, including data acquisition and integration
Get "on-call" technical advice over the phone related to the tool
Service Deliverables Up to 20 total hours of preparation of existing analysis and materials and NREL expert's participation in six, 4-hour technical or advisory committee meetings over the course of one year
Support Options Include services of an NREL expert in the technology/ies included in the RFP to review and score (based on stated criteria) proposals submitted in response to an RFP
These technical support services are limited to the services described above and do not include modifications to tools, development of new tools, or requests for program design. Services are limited to state, local, and tribal government decision makers using NREL's existing ecosystem of tools.
BlackBerry is here to support you globally - directly or through a partner - with advice, analysis, implementation, and migration expertise. BlackBerry Technical Support Services comes with all enterprise software subscriptions, including BlackBerry Spark Suite, BlackBerry Spark CES Suite, BlackBerry Spark UEM Suite and BlackBerry Workspaces. It provides direct access to technical experts to manage and secure all your endpoints without cutting into employee productivity.
Advantage Support is included with all enterprise software subscriptions (both on-premise and cloud-based), to help evolve and support your mobility strategy. Support includes BlackBerry Software Assurance for perpetual licenses, ensuring that you can upgrade and update your licenses for use on new versions of BlackBerry UEM as they become available.
For customers who want to experience the true value of the Premium Support model, it is highly recommended that you add the Technical Account Manager (TAM). The TAM is a designated account management resource from the support organization, assigned to build an ongoing relationship with your IT and BlackBerry admins. The TAM will be your internal advocate at BlackBerry, and will act as the first point of contact for communication and escalations.
Explore our support options to find the level of service to fit your needs. Our regionally located support centers in APAC, Japan, EMEA, and North America enable us to provide support through native-speaking engineers who are available when you are.
Expedited Return Materials Authorization (RMA) Services include options for Next Business Day delivery, 4-Hour delivery, and technician installation. Customers with Standard or Premium support levels can upgrade to Expedited RMA Services.
Technical support includes questions related to the online learning environment as well as navigational and technical issues within the myWalden university portal. The Customer Care Team also serves as initial support for
In order to maximize support resources, Supermicro works through reseller channels to resolve technical support issues and provide RMA services. All end users requiring technical support or RMA services are encouraged to contact their vendor directly. Supermicro resellers have complete access to our technical support and RMA teams; thus they are able to obtain fast and efficient responses to end user technical support issues and RMA services.End users may also visit this page to obtain some technical solutions, such as BIOS upgrades, FAQs and information on spare parts. We appreciate all end user input: e-mail us at support@Supermicro.com or marketing@Supermicro.com.
Supermicro Hardware Maintenance provides flexible and customizable Service Level Agreements for remote help desk and rapid onsite support to cover Supermicro hardware solutions. Our Onsite Service Programs offer a 4-hour Onsite Response time option for mission-critical uptime or any tailored solution that will meet your specific business requirements. For more details, please go to the Onsite Services page.
About 75,000 openings for computer support specialists are projected each year, on average, over the decade. Many of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire.
Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to requests for help in a number of ways, such as in person or by phone, online chat, or email.
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use. Other types of certifications, such as CompTIA A+, may be a helpful starting point for workers seeking entry into the occupation.
Many computer support specialists advance to other information technology positions, such as information security analysts, network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales.
Communication skills. Computer support specialists must clearly convey information, both orally and in writing. They must describe solutions to computer problems in way that nontechnical users can understand.
The median annual wage for computer network support specialists was $62,760 in May 2021. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $38,560, and the highest 10 percent earned more than $102,410.
Computer support specialists will be needed to provide technical help and training to users with new hardware or software. However, this demand may be offset somewhat as organizations continue to implement automated tools, such as chatbots, for troubleshooting. Some businesses, especially smaller ones with minimal information technology (IT) requirements, may find it more cost effective to contract with outside firms for these services rather than to hire computer support specialists directly.
Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, Computer Support Specialists, at -and-information-technology/computer-support-specialists.htm (visited March 16, 2023).
If you encounter any problem with your Axis product, or just have a question, don't hesitate to contact Axis' support. With online support services and engineers around the globe, we are here to help. Axis can assist you - wherever you are, whenever you need it. 041b061a72